Privacy Policy & Personal Data Protection Notice

Effective Date: 04 November 2024

Rezeki Vault ("Rezeki Vault", "we", "our" or "us") respects your privacy and is committed to protecting the personal information that you provide to us.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, submit an enquiry, register your interest, communicate with us or otherwise interact with Rezeki Vault.

This Privacy Policy is intended to be read in accordance with the Personal Data Protection Act 2010 (Act 709) of Malaysia and its applicable amendments, regulations and guidelines.

By providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
 

1. Information We May Collect

When you interact with Rezeki Vault, we may collect personal information that you voluntarily provide to us.

This may include your name, mobile or WhatsApp number, email address, location, enquiry details, product or service interests, information submitted through website forms, communication history with our team, and any other information you choose to provide.

When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited, referring website, cookies and website usage information.

We generally do not require visitors to provide sensitive personal information. Please avoid submitting unnecessary sensitive information through our website forms.
 

2. How We Collect Your Personal Information

We may collect your personal information when you submit a form through our website, contact us through WhatsApp, contact us by telephone or email, communicate with our representatives, register your interest in our products or services, participate in a promotion or event, or interact with our advertisements or social media channels.

We may also receive information through authorised service providers and platforms that assist us in operating our website, communicating with customers or managing enquiries.
 

3. How We Use Your Personal Information

We may process and use your personal information for purposes connected with our business and your interaction with Rezeki Vault.

These purposes may include responding to your enquiries, providing information about Rezeki Vault, 拿督公 (Datuk Gong), Feng Shui-related products, cultural information and related services, contacting you regarding products or services you have expressed an interest in, providing customer service and follow-up assistance, managing orders or enquiries, maintaining customer records, improving our website and customer experience, conducting internal analysis, preventing fraud or misuse, complying with applicable laws and regulations, and protecting our legitimate business interests.

Where you have provided the appropriate consent, we may also use your contact information for marketing and promotional communications as described below.
 

4. Marketing and Promotional Communications

Where you have consented to receive marketing communications from Rezeki Vault, we may contact you from time to time with information about our products, services, promotions, events, new collections, educational content, announcements, special offers and other updates that we believe may be relevant to you.

These communications may be sent through WhatsApp, SMS, telephone, email or other communication channels for which you have provided your contact details and consent.

For example, if you provide your mobile number through our website and specifically agree to receive WhatsApp marketing communications from Rezeki Vault, we may subsequently send promotional messages to that WhatsApp number.

Receiving promotional communications is optional. You may withdraw your marketing consent at any time.

For WhatsApp communications, you may reply "STOP", "Unsubscribe" or otherwise inform us that you no longer wish to receive promotional messages.

You may also contact us using the contact information provided at the end of this Privacy Policy.

After receiving your request, we will take reasonable steps to stop sending the relevant promotional communications to you.

You may still receive communications that are necessary to respond to an active enquiry, complete a transaction, provide a requested service or comply with applicable legal obligations.

Malaysia's Personal Data Protection Commissioner specifically recognises an individual's right to prevent processing for direct-marketing purposes.
 

5. Disclosure of Personal Information

We do not sell your personal information to third parties.

Where reasonably necessary, personal information may be disclosed to our employees, authorised representatives, business partners and service providers that assist us with operating our business.

These may include website hosting providers, customer relationship management systems, messaging and communication providers, WhatsApp service providers, IT providers, analytics services, marketing service providers and professional advisers.

We may also disclose information where required or permitted by law, regulation, court order or a lawful request from a relevant authority.

Where third-party service providers process personal information on our behalf, we expect them to handle the information appropriately and only for relevant authorised purposes.
 

6. WhatsApp Communications

If you provide your WhatsApp number and consent to being contacted through WhatsApp, Rezeki Vault may communicate with you through WhatsApp for enquiries, customer support, informational updates and, where you have opted in, promotional and marketing purposes.

Your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices.

Rezeki Vault will take reasonable steps to respect your messaging preferences. You may ask us to stop sending promotional WhatsApp messages at any time.

Meta's current WhatsApp Business Platform requirements state that businesses must obtain user opt-in before initiating business messages.
 

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website, remember certain preferences and improve website performance.

Our website hosting, analytics or other technology providers may also use cookies or similar technologies in accordance with their respective privacy practices.

You may adjust your browser settings to block or delete certain cookies. However, disabling certain cookies may affect some website functions.
 

8. Protection of Your Personal Information

We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure or destruction.

Access to personal information is limited, where reasonably practicable, to persons who require the information to perform their duties or provide relevant services.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Security and appropriate retention are among the personal-data protection principles recognised by Malaysia's Personal Data Protection Commissioner.
 

9. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to maintain appropriate business records, to resolve disputes and to meet legal, regulatory or operational requirements.

When personal information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of the information in accordance with our applicable procedures and legal obligations.
 

10. International Processing and Service Providers

Some technology, website hosting, messaging, cloud or other service providers used by Rezeki Vault may operate infrastructure outside Malaysia.

Where personal information is transferred or processed outside Malaysia, we will take reasonable steps to handle such transfers in accordance with applicable Malaysian personal data protection requirements.

Malaysia's Personal Data Protection Commissioner currently publishes specific guidance concerning cross-border transfers of personal data.
 

11. Your Personal Data Rights

Subject to applicable Malaysian law, you may contact us to request access to personal information we hold about you, request correction of inaccurate or incomplete information, withdraw consent where applicable, request that we stop using your personal information for direct marketing, or raise questions regarding how your personal information is being processed.

Malaysia's Personal Data Protection Commissioner recognises rights relating to access, correction, withdrawal of permission and direct marketing.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
 

12. Third-Party Websites and Platforms

Our website may contain links to third-party websites, social media platforms, WhatsApp or other external services.

Rezeki Vault is not responsible for the privacy practices, security or content of third-party websites or platforms.

We encourage visitors to review the relevant privacy policies of those services before providing personal information to them.
 

13. Children's Personal Information

Our website and services are not specifically designed to collect personal information from children.

If you are under the age applicable for providing valid consent under relevant law, please obtain permission from your parent or legal guardian before submitting personal information to us.

If we become aware that personal information has been submitted improperly by a child, we may take reasonable steps to remove the information where appropriate.
 

14. Changes to This Privacy Policy

Rezeki Vault may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, services, technology or applicable legal requirements.

Any updated version will be published on this website with a revised effective date.

We encourage visitors to review this Privacy Policy periodically.
 

15. Contact Us

If you have any questions regarding this Privacy Policy, wish to access or correct your personal information, withdraw your consent, or unsubscribe from promotional communications, please contact:

Rezeki Vault
Legal Company Name: Rezeki Vault Resources
Registration No.: 202403288357
WhatsApp: +60182993831
Email: brianpang041002@gmail.com

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